disc won't eject on Panasonic UB820
Posted Aug 4, 2022, 12:20 PM UTC
2730
Did you try turning it off and on again?
5
Yep. Tried a factory reset too.
3
Well. I guess it's Morbin time...er... I mean time to call Panasonic
10
If it had swallowed Morbius I'd understand.
7
You’d have no choice but to watch morbius every day until the day you die.
6
'Feed me a stray cat'
5
His uhd is not particularly important to the ub
1
There is a procedure in the manual, you try that?
- While off press and hold [OK], the yellow button, and the blue button at the same time for 5 seconds
-press[>](right) repeatedly on the remote unitl "06 FTO" shows up
-press [OK]
5
Yep, tried that, nothing.
2
Lame. If you can get to the GUI maybe force a firmware update? Or call their tech support maybe they have a manual release somehow that isn’t documented.
You think the disk got jammed maybe?
3
I can't imagine it got jammed as it still plays perfectly. Unfortunately it's all up to date, so I doubt a firmware update would work.
Yeah, I'm gonna can them ASAP
1
Yeah I was just thinking maybe a firmware change (maybe even going back in code) might “wake it up” so to speak.
When you hit the eject button or on the remote, are there any mechanical noises?
2
Happened to me once. I unplugged it for 30 seconds then plugged it back in. Worked.
4
Out of curiosity, will it still play the disc? Or can you not do anything at this point?
3
Yep, still plays just fine. Guess it's lucky I've got one of the longest movies ever.
4
That’s just a really odd one. I’m sorry you’re dealing with it.
3
Try it with the covers off ,something might be catching on the Disc Transport, stopping it ejecting. If you can move the tray to eject the disc,then Disc mechanism gears may be worn / broken also . It's possible to replace the Transport, i did it for my Panasonic..£60 the cost for it .. 👍😁
2
The fact that it says "LOCK" on the screen when he tries to eject and that the machine makes no sound when he tries to eject says to me that it is not a mechanical problem, but the eject has been disabled in software.
3
Thank you for posting to r/4kBluRay! Check out our rules and community guidelines here!
We want to remind everyone to keep conversations civil, BE NICE, DO NOT ask for anyone's digital codes and please report anyone breaking any of our new guidelines. We have a rather growing Discord community, join us here!
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
Did you ever figure this issue out? Having same problem. Thanks
1
Me too!
Edit: got it sorted. Cause was a dead spot in the motor that ejects the tray. Had to disassemble the unit and spin the motor to avoid the dead spot then re-assemble. Not difficult, but also not exceedingly simple. Works fine now.
1
I factory reset the player and it fixed it
1
Where is this motor located? I'm having this issue for the second time and have the drive opened up. Is there a catch I need to release to let the tray slide?
1
I had to disassemble the internal disc unit and manually engage the tray eject assembly to get the disc out. The little motor spins underneath and the small belt drives the gear that ejects and returns the disc. It unlocks as the eject process proceeds. You can spin the assembly manually to eject but you need to slide the spot the motor has stopped so that it doesn’t return itself to the dead spot and get stuck again. I took off the belt but you shouldn’t need to if you can manage to move the motor while holding the mechanism so it slides along the belt. Just be careful not to damage the belt.
Also, ensure you do all this unplugged as the laser radiation could damage your eyes!
1
Turn the unit OFF. Press and hold the [ OK ] the [ Y ] and the [ B ] buttons on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display. Press the arrow right ►Right Arrow button repeatedly until “06FTO” is displayed on the unit’s display. Press the [ OK ] button.
0
I appreciate the help, but as I said in my post, I've already tried that.
1
Have you tried asking it nicely?
-1†
Replace mainboard ,if its shown not to be mechanical Disconnecting cable from mainboard to drive ,connectors can oxidise after a while .
-1
You might need to take the batteries out of the remote and put them in the microwave for around 5 mins, this usually helps
-7
Don’t know if it will work for the UB820, but for an older Panasonic:
To toggle the disk eject from "LOCK" to "UNLOCK": With the unit ON, press and hold "Power" and "Stop" for 5 seconds.
Someone did mention that in a ub820 thread too. u/Haverwolf this might be worth a shot.
Says it’s a child lock.
Yeah, I saw that thread. There was a few posts on Reddit by the same person but I want able to find out if they resolved the issue or not. Unfortunately that method of disabling childlock doesn't work for me.
Waiting on a call back from Panasonic so we shall see.
Unfortunately that doesn't work for this model. I'm assuming child lock has been enabled somehow though, just need to figure out how to disable it.