I'm guessing this doesn't usually happen, but I ordered Index controllers and HMD but only the controllers showed up. I have contacted support and sent them pictures of the box that wouldn't be able to even fit the HMD next to the controllers.
It's been over a day and I'm still waiting for support but I'm very worried that I will never get the headset!
Has this happened to anyone else before? Do I just need to be patient here?
Posted Sep 13, 2022, 11:12 PM UTC
They come in separate boxes if you don't order the full kit
Sometimes Valve support responds within minutes, sometimes it takes them a few days. I don't understand why or what makes each situation distinct. I had to RMA my headset 3 times before I got one that functioned 100% so I had a lot of back-and-forth with them and the delayed responses drove me nuts at times.
I'm not saying your impulse to be worried is wrong, but what I will say is that Valve responded to me every time, with the longest delay being around 5 days. If I were you, I'd just chill for a bit and wait them out. If you go over a week with no response, then I'd start to poke around to try to get a response.
Just my personal experience.
Bot vs. Human probably.
Check with Valve and FedEx
Include receipt of your purchase in your conversation with response. Show you paid X for Y.
When and RMA replaced my headset and controllers, I just received one controller. Messaged Valve about it and the rest of the kit showed up soon after.
Thank you for the paranoia inducing post ahah, just ordered mine
Joke aside, let us know if there is any new updates
Do I just need to be patient here?
Yes
It's been over a day
Give it time hombre one day isn't anything, you'll get your HMD. Valve will make you whole.
Most likely shipping the items separately is my guess.
Box says package one of one and in two weeks I have only received one notice from FedEx
It will say one of one if it’s the only one shipping from a particular location. The total package count applies to a single tracking number, and those are not meant to be split between locations.
Something else has gone wrong.
Hmd probably just didn't ship yet.