ZenMarket with ZenPlus ordered a item that turned out to be a bootleg will I be refunded?

First on Zenmrakets site it claims a full refund if item is not genuine. The product was marketed as genuine with no text indicating a non authentic item. I showed the item and images showing the difference in authenticity and only received a message stating the images showing authenticity are not official (I cannot find any official images showing tags only YouTube reviews and one photo showing part of t eh label someone took in 2019 when it was for sale) and also stated the seller has a no returns policy despite Zenmarket advertising on the item page money back if it's no a genuine product. And they said if the seller did respond I would be responsible for returns postage. What do I do? I ordered with PayPal would that make a difference on chances for a refund?

UPDATE: Zenmarket never replied after a few days when I responded.to how to identify the take item with a lot of evidence of the difference between the two and the item that I received. I opened a PayPal case and the next day Zenmarket replied that the money would be refunded however I would have to close the PayPal dispute for that to happen as PayPal disputes "reflect badly on their business". Pro tip, NEVER close PayPal disputes until you have been refunded and escalate the case BEFORE the automatic closure date otherwise you won't be refunded * I replied stating I couldn't close the dispute until I had the refund and have now sent a request to withdraw funds and a screenshot of the request (appears in your Zenmarket account messages). Zenmarket replied by refunding the full amount (you have to remember service charge/postage/anything else you paid for the item, I would suggest at looking at package content in the parcels section of the parcel the item arrived in) then on Zenmarket sent a warning that Zenmarket is unable to refund items but in this case as it was solbed amicably no further action needs to be taken however, if I did that again I would be banned from using their service. Almost in an accusatory tone "you didn't know you bought a non genuine item and our policy states full refund of that's the case but how dare you open a PayPal case after we ignore your message and claim we cant get you a refund". Very disappointed in Zenmarket, not only can service fees get pricy, customer service and policies are surface level and won't actually do anything if it is a scam. Make sure to use PayPal.

because in scenario 1 you closed the dispute so the issue is solved meaning they don't have to give you a refund as you closed the case and the case can't be reopened and in scenario 2 the time to dispute has ellapsed and if your response was requierd thre case would not be resolved in your favoure as nothing was done to indecate a agreement with the seller wasnt being reached, therfore automatic closer of dispute and no refund. TLDR: Zenmarket ultimatly ignored request and evidence so I opened a PayPal case. Refunded in full then warned/threatened on Zenmarket messages that if I do that again they would ban me from the service. Zenmarkets customer service and policies are surface level and not what I expect for the service fees they charge on top. Won't be using them again, if you do use PayPal.