Source
r/ATT•
weegee

Too bad att can not accept a trade in phone in the store and they make you mail it and need to sign an agreement that sucks

Wireless

I had to ship my iPhone 12 Pro in the box they sent my new iPhone 14 Pro in today. They included a label and a long legal agreement you have to sign before mailing the box to them.

The Terms and Conditions sheet has 13 line items. Line item number 3 says “If device return is unsuccessful, you must pay the remaining charge/balance under Device installment plan agreement.”

So if the post office loses the box. If the entity att hired to receive these boxes and process the trade ins screws up in any way and your phone doesn’t get accepted. You’re on the hook for the $1000.00 trade in that att used as a carrot to get this phone sale.

This is nuts.

Posted Sep 27, 2022, 3:48 AM UTC

016
Senguin117•

If it's a next-up turn in that was ordered you need to mail it in.

If the phone is paid off and you are trading it in, you can do that in-store.

5
weegeeOP•

The phone wasn’t completely paid off but was more than half paid off.

-2
Senguin117•

The first one or the second one?

2
radfordra1AT&T prepaid group owner, 4 spot(s) open•

I trade my old phone to stores for my online purchase all the time. But it will be shipped from the store to the place of processes it. I've only had one time when it was fucked up. They tried to tell me I didn't qualify for a trade in promo and only wanted to give me $290

1
Marisonathan•

I went to corporate store and no issue to trade in there, from your experience it's high likely you went to a third party authorized retailer store

1
weegeeOP•

Two years ago when I bought my iPhone 12 Pro on the Apple app and joined the att next up program there, I had no issues handing over my phone at this same att store. This year they’ve changed policies, obviously, and though this year I bought the phone from att on their own app. Very strange. Well if they try to scam me out of $1000 if the phone return goes wrong I’ll cancel my line with them and go with T-Mobile.

-7
UNCfan07•

Do not send your old phone in with the label that came with the new phone. That is for if you want to return your iPhone 14. They will send another trade in box for old phone. What's it's saying is that if you try and return the iPhone 14 and it gets lost in the mail you will still be charged for the installment plan.

0
weegeeOP•

Wrong. The label is for the trade in. There are instructions included in the box.

-1
UNCfan07•

At first you said your phone is paid off and your trading in for the $1000 off. That's a hyla trade and you don't use the label in the box with your new phone. Now if your doing a Next Up trade in that's a different story. You don't get the $1000 off with that

0
weegeeOP•

Lol nope. Wrong again. If the phone is at least half paid off it gets the $1000. But you’re stuck in a 36 month contract. The $1000 is credited to the account in 36 installments.

0
UNCfan07•

Lol ok man. Let me know in a few months how that goes

1
ATTHelpOfficial AT&T Reddit Account•

Hello u/weegee, we're here to help with your trade-in inquiry.

As our fellow commentators have mentioned, you should be able to complete your trade-in at a corporate store: http://sm.att.com/2b086283

On that page use the filter option to find corporate stores by selecting company owned stores.

Let us know if this helps, and thank you for contacting AT&T.

JeffD

1