How to Snooze?
Could very well be me, but the help document is confusing.
Do I need to cancel auto pay before I am able to snooze?
And the steps to un-snooze are also confusing. I have to again cancel auto pay, choose a plan, and then have to pay the bill (what bill??) and then need customer support to enable the plan?
Appreciate the guidance with this.
Posted Oct 31, 2022, 10:54 PM UTC
14
The How do I snooze my account? guide mentions to turn off autopay since, if a plan is set up on autopay, you would not see the snooze option.
When un-snoozing, you have to cancel the autopay again (since snooze or your new plan might be set on autopay at that point) to pay the bill manually for the plan that you want on your line.
This might sound complicated, but it is rather simple when you go through it step-by-step.
To confirm my understanding:
To Snooze:
To Unsnooze: *Cancel auto pay *Choose plan *Pay for that plan *Re-enable autopay *And per the doc, then reach out to customer support to enable the plan
Is that correct? Thanks!
Yes, that is about it. I have also linked an updated guide in the above comment, you will be redirected if you click on it. It has screenshots to help with the steps.
You can reach out to me over DMs if you need further assistance. :)
Oh didn’t realize your link was to a different doc. Thank you for that and for your assistance!