You have to call support to document the incident if you don't want the undelivered packages to tank your ratings. If they won't reach out to Zurich, or whatever insurance company they're using now, then you can do it yourself. Info is in the Flex app help section.

Good luck with that. Coming from experience the only thing support said to me was "return the packages as soon as I'm able" and "thank you for driving with Amazon".

Don't call your insurance. Call Flex support and tell them you need to file a claim.

Instructions and policy numbers and phone are in the help section of the app

I had one of the customers hit ME while delivering to their house. They gave me all of their insurance information and everything. Amazon does however have their own insurance, but with a $1,000 deductible. They told me I need to file the claim through my insurance first and get proof that it was denied and THEN they would cover but with the $1,000 deductible. I ended up letting it go because I used to work for my insurance carrier and I know they’ll cancel my insurance policy since I wrongfully don’t have commercial insurance and if they find out I’m using my car for deliveries they’ll cancel me and deem me uninsurable. Like I said, I didn’t think it was worth all of the stress and struggle, I ended up having a family member fix the damages since it was just a dent in my passenger door.

For everyone, make sure you tell your insurance you are doing this if you have a decent car and decent insurance. If not, so be it. Buckle insurance covers amazon flex driving. Others do to. But call and ask. If you care at all about your car. Otherwise, you are paying the 1000$ deductible to amazon's insurance and having to call your insurance to have them deny covering the accident if you are truthful and then amazon insurance will help you. And your insurance will most likely drop you.

take some pics and send them with a reply to the email that you missed a block, they might remove the ding on your rating.

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I just had an accident with a deer doing Amazon.. I would like to know what to do and if Amazon covers the damages?

How do I contact the Amazon insurance?  or should I call my insurance?

What to do when I have an accident making a block???