Source
r/JSAUX•
ProjectExistNet

Was sent... Whatever this is instead of the M2 steam dock after 3 weeks.

https://i.imgur.com/fcwRV5j.jpg

Was hoping to have it for my trip/departure tomorrow. Support hasn't responded yet (although in fairness to them it's only been about 4 or 5 hours). What are my options? (And why are JSAUX using Yanwen when the reviews are so abysmal? - apparently this happens a fair bit.)

Posted Nov 18, 2022, 9:48 PM UTC

21
Mr__Pleasant•

Jsaux responded to me quite fast, as for the wrong item being sent, this is usually down to warehouse not Jsaux directly.

It sucks, but I'd be patient, im sure they will sort you and probably compensate you.

1
Jsaux_official•

Hey there, we're super sorry for the late response. We'd like to know if you were able to solve this with the help of our customer service. If not, please provide us with your order number so we can fix it.

1
ProjectExistNetOP•

Yes, this was sorted after an unfortunate amount of back-and-forth, etc.

2
Jsaux_official•

I'm glad to read that. Feel free to message us if you still need our assistance.

1