LG has the worst customer service

I need advice. I’m at my wits end with these people. I bought an oled tv from LG the week of Black Friday. Still isn’t here. The delivery service they use is the most unprofessional and most incompetent bunch of clowns in modern history. I’ll summarize what I can but it’s bad and has been ongoing since November 26th.

Ordered my new oled. Delivery date issued through a service named RXO was the 26th and they pulled a no show. Again on the following Monday, and Wednesday, I might have missed a day but today December 7th was the most recent. I’m currently on the phone with them and they’ve pushed it to the 13!

Each day I’ve had to have a person over the age of 18 home to sign for the delivery. I’ve missed work, my wife took her turn and today my niece drove an hour to help out. Customer service from RXO and LG have these lousy customer service reps they’ve outsourced to India unable to do anything but apologize. They literally are unable to do more than apologize. There are zero notes of my calls or situation each time I call back.

I’m on the phone again with LG as I type this. Delivery service told my new friend at LG(sarcasm)it’s on a truck out for delivery. I received an email at the same time apologizing that it will NOT be going out for delivery today. Says they will find another date for delivery.

I want the price from Black Friday. Otherwise I would have walked away.

Any advice,points of contact, or ways to make them honor this price where I can pick it up?

Posted Dec 7, 2022, 9:36 PM UTC

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