I have tried the help online and once i was told the issue was serious enough to escalate and someone would get back to me in 2 hours.
The 2nd time I tried the online help system I was told it took 24-48 hours for them to get back to me and they escalated again.
It's now 4 days since the incident. No contact from instacart.
I am going to the police tomorrow if there is no contact from them.
Does anyone have a way to contact the company in a meaningful way to resolve this issue of a company employee going into my back yard and opening my back door and entering my home without permission?
They also provided a picture of them doing this. They recorded their own crime.
Help please!