Sharing for anyone researching Kenya safari operators. This was our first safari.
We thought we did careful due diligence before booking. Pre-sale communication was strong, reviews looked good, itinerary was planned according to our wishes with guidance provided throughout. After payment, responsiveness declined significantly and multiple financial and operational issues arose.
Highlights:
• Asked to pay USD 990 in conservancy fees that had already been prepaid (only reimbursed after we escalated with local regulatory bodies and after a delay).
• Prepaid coastal beach resort not secured; rebooked to a lower-grade hotel wit a documented history of mixed reviews the night before arrival.
