Craptcha

Salut QuebecTI,

Le MSP pour lequel je travaille a ouvert un poste il y a quelque temps et jusqu'à présent les candidats ne sont pas un très bon fit par rapport à l'équipe existante. J'aimerais avoir votre avis à ce sujet. Je ne publierai pas le nom de l'entreprise pour respecter les règles du sub.

Évidemment je sais que les MSP et les salaires sont des sujets assez polarisants donc je veux vous donner un peu de contexte :

• Basé à Montréal
• Moins de vingt employés
• Cinquantaine de clients uniformisés sur Microsoft avec modernisation "server-less" bien avancée (Intune, Autopilot, SharePoint, Entra, etc)
• Cybersécurité operationnelle mature (Harderning CIS, MDR, CAP, MDE)
• Focus com

Hey guys,

We use ConnectWise PSA and the "New Customer Portal". We find ourselves more and more in situations where there is some form of internal IT resources who we'd want to be integrated in ticketing, but existing solutions with ConnectWise PSA (Streamline IT) are too complex for our needs.

I think the "New Customer Portal" would be an ideal place to provide simplified access to ticketing for internal (client) resources. Either "tier 1 support/online", "application support" or even administrative functions like user onboarding.

The main "workflow" I would imagine is that some customers would have an internal resource act as "tier 1" support resource and escalate only tickets that requ

Hi guys,

We (myself and a childhood friend who owns a video production company) just launched this completely free, high-quality cyber awareness website this week!

https://www.cyber101.com

Covers the following topics :

• Global threat landscape
• Phishing
• Passwords
• MFA
• Malware
• Ransomware
• Device security
• Network security
• Data security and privacy

Its completely free. No ads, no catch, no data mining. We want to make that knowledge accessible to as many people as possible. We're also planning on launching an enhanced version with phishing simulation and user onboarding automation later, and we think having a large amount of users will increase our

Hi All,

We're looking at onboarding a client with some internal IT, they're friendly and we want to organize processes collaboratively while maintaining the required structure for an MSP agreement to work out.

Their IT will mostly intervene on Tier 1 or LOB application-related issues, meaning we need some form of ticket collaboration.

In the past, for a client client in similar circumstances, we set them up with their own ticketing system but were not able to successfully "bridge" their system with ours, which forced them to recreate tickets manually for escalations and limited collaboration. When we had to cover for them for vacations or extended leaves, we had to monitor their own ticke

For the IT Glue users out there,

I've submitted a feature request a couple months ago. I think exposing a REST (or similar) API would allow for better integration with third-party tools or PSAs.

It could allow to "push" or "pull" content to and from IT Glue to automate updates to configurations, contacts or flexible assets.

If you feel the same, please add your vote to mine. The link to this request is the following:

https://itglue.ideas.aha.io/ideas/ITGPM-I-274

We received an email from "LogMeIn" with an account statement in .doc format. The .doc has a macro-based virus of some kind. I spoke with LogMeIn and they are aware of the issue, but be careful especially if you are a LogMeIn Pro user - it's easy to get fooled. Make sure you warn your accounting dept. or the person responsible for accounts payable.

Content of email below:

Dear client,

Thank you for purchasing our yearly plan for LogMeIn Pro on 25 computers.

Your credit card has been successfully charged.

Date : 17/2/2015

Amount : $999 ( you saved $749.75)

The transaction details can be found in the attached receipt. Your computers will be automatically upgraded the next time yo

I'll piggyback on the grocery idea. PM me and we'll figure something out.

Merry Christmas!

I've been lurking Reddit for years and never posted anything. But I now feel I've got something to say. I'm a long time admirer of Obama and, during the campaign, I was a little amused and even annoyed that so many progressive liberals would be wasting energy on Ron Paul.

I was wrong.

Obama, whom I still respect, is nowhere near the transformative figure I convinced myself he would be. Ron Paul, on the other hand, continues to baffle me with his courage and integrity. In my opinion, he's way closer to the original ideas that made America great.

So, again, you were right and I was wrong. Thanks for rooting for Paul, I know where to turn my attention towards from now on.