This is a weird one. A friend of mine recently moved into their own home and has attempted to return keys to their landlord a few times. They have a busy job (GP) and have made the effort to travel a long way to do so. The ex-landlord keeps arranging meetings at short notice had cancelling at the last minute.
The inspection was done by someone other than the landlord, but wasn't cleared to take the keys!
The landlord's excuse is "they aren't local so it's difficult to arrange things".
It's been 3 weeks. I've suggested the landlord pays for postage and the keys get mailed to them.
Could my friend be held liable for rent?
Edit: England