HealthInfoMan

Ordered my buds during the preorder window to get the free case iin Australia. More than 2 weeks later it is still processing the order. The order status got to 'preparing despatch', but as of 4 days ago it went back to 'processing' again. Basically I'm back to square one.

Is anyone else experiencing this type of delay? I have spoken with the useless customer service multiple times and put in a case to head office.

I'm highly considering cancelling the headphones. The headphones have been available in various stores from the 2nd of September.

I honestly can't make any sense of why this would be occurring but then again every experience I have had with Samsung orders have been frustrati