A few months ago I upgraded from my old CenturyLink 940/940 plan to a 2gb/1gb plan. The tech mentioned at the time that if it seems stuck at the old speeds, I may have to contact support to get it fixed.
Contacted chat support today and they had me reset the modem/ont/nid and they then closed out the chat since i hadn't responded in 4 minutes. Apparently walking to the garage, resetting the device, waiting for it to come back up, and then walking back took too long.
I know my hardware supports the speeds as I can see downloads burst over ~1.5gbps before dropping back down to a very repeatable 950mbps every single time. Any tips on how to just get this fixed without having to bang my head a






