Unfortunately in a tired mess when buying tickets at 6am, I didn't realise that my details were pre-populated as Guest 1 when purchasing a 2p hotel package for friends.
The real guest one details are marked as "main payer".
Anyone have any experience on how generous/friendly GJ customer service is? I'm assuming the 350 Euro is mostly to deter re-sellers... this was an honest mistake :( !
- - EDIT - - So gave customer service a call as you suggested. The guest name was corrected and 350Euro fee waived. Customer service rep understood that it may have been a ...stressful time getting the tickets....