FedEx charges fees for hotline calls when a robot says that they can't help over the hotline
The fee-based hotline might violate the german laws
FedEx already has better options and alternatives than a fee-based hotline
Story:
I ordered a package from Japan, which was shipped by FedEx Express. Yesterday I received the customs invoice from FedEx by mail.
Since I misinterpreted something on the invoice, I considered contacting customer support. Convenient, because the number of the hotline was printed on the invoice.No sooner said than done. I called the "fee-based" customer hotline. I expected a quick answer and quality support due to the call charge.
A few days after installing iOS 13 I swapped to a new provider. Everything was fine until I noticed that my parents (different provider) were not able to call me. (I didn’t even see the call on my phone)
They got a voice notification that my phone is not reachable but I have a full connection all the time when they tried to call me.
A few seconds after they stopped the call I got notification sms from my provider. Missed call.
Finding the problem:
So I asked a friend to call me (same provider) that worked well.
So i played around with different settings. That didn’t help.
I used the landline phone from my parents to check every setting. No success.