Hi guys,
I'm trying to help my wife set up her AMS and no filament will push past whatever this white thing is. It seems like its supposed to be there.
Here it is with the ptfe tube holder removed.
https://imgur.com/a/R55gbVB
The ams attempts to feed, hits the white thing, then gives me the failed to feed error message. Manual feeding doesn't work either. I tried rebooting it.
I feel like there is some stupid easy fix and im just doing it wrong.
Thanks in advance.


