I have been at a firm that uses SurePoint for about three years now. When it works well, I like the system. However, when it doesn't work well, it feels like a huge burden to get a response from support on anything but the simplest of issues.
One thing I've had particular difficulties getting responses on is profitability numbers. I've been told we can't update the backward-looking numbers ourselves and we must send them in, but I wait weeks each time I send them. I have now had a ticket about the profitability numbers open for a month. Has anyone else experienced wait times of a month or more? I gave them about ten days before checking on the ticket becasue I know they're busy, and, at th

