So signed up and tried to pay multiple times through the online portal but it failed each time. The following week I tried to log in but couldn’t so thought not to bother. Too much hassle already. A month or two past then I get a letter saying our account has been sent to debt collector.
I emailed and explained that I never used the account and couldn’t access it so thought it was just closed after the trial period. They have taken weeks to get back to me and are of no help.
Any suggestions?
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