I recently switched my number from another provider to a business plan with Telstra, facilitated through my new employer. The porting process itself went smoothly, but I am completely unable to send or receive SMS. This has been ongoing for a week now, severely impacting daily task like banking and payments since I can't receive OTPs.
What's particularly frustrating is Telstra's lack of a tiered technical support system. As I am not an authorized user (my manager prefers to keep it that way) I find myself stuck without direct support. Despite the issue being escalated to level 2 technical support four days ago, I'm still waiting for a callback.
I'm really disappointed with how this has bee