My mother in law had been making automatic payments to Citibank through Chase's bill pay service. She wasn't on top of things and the payments kept on being made long after the Citibank account was closed. However, the payments that were made were never returned to her Chase account and Citibank has no record of the payments.
We sent a long letter with backup bank statements showing the payments to Citi, but it seems to have gone into a blackhole. Calling customer service to try and resolve it is not helping. Any thoughts on a way to approach it that would actually get someone to look into it? She is on a fixed income and getting this money back would really help her.



