Trying to fix a FEHB issue where the premiums are being taken out, but coverage isn’t showing anywhere. I finally got through to RSO and the agent was unbelievably rude and dismissive instead of helping. She told me it wasn't her problem and hung up on me after I kindly asked to speak to a supervisor.
What’s the correct escalation path, and how do I get this coverage issue fixed quickly?
Image attached is from my annuity booklet on coverage.
Here’s the situation:
- My old FEHB provider supposedly mailed a letter in Oct 2025 saying they were leaving the Fed marketplace. I never received it.
- I learned I had no insurance on Jan 5th when the pharmacy told me my cancer medication would c


