Ok, I'm sure this question has been asked before, but I don't know how to search for it. I'm coming out of lurking to ask. Names are examples, not real people.
I recently had a customer ask, "Is Alice still working here?"
I responded with, "I can't answer that."
The customer was confused, "Why can't you tell me?"
Now, I know it was probably an innocent question asked by an innocent person, but I don't know that. I don't know who this customer is, and I don't know their relationship with Alice. However, I've heard horror stories. "Why did you tell them I worked here?" I didn't know there was a problem.
It's a good habit to not answer that sort of thing to protect others, but answering



