Did a mistake, swapped hero crests into champions on my alt. Had to change veterans instead. Did not use the item, created a ticket instantly. Support mentioned "disheartening disappointment", "sincere apologies" and even wished "glory in upcoming adventures", but couldnt refund the unopened and unused item back for hero crests. They even said that unused items are refundable for 2 hours, but seems it doesnt apply for crests. Or they just copy paste generic answers.
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Dont make my mistake, double check what you are exchanging
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Old Blizzard would have fixed the issues, as they were for players. Fuck the new Blizzard.



