I'm a bit frustrated here, am trying to activate my new Spectrum Internet service (received self-install kit with modem) but there is no signal. We've never had cable service at this location, having moved in recently. There is a terminator lock at the NID so our house is not connected to anything at the moment.
I called Spectrum and they said it will take 8+ days to send out a tech so they can remove the terminator lock. It literally takes less than 30 seconds to remove the terminator lock but I have to wait over 8 days? Do they even want my business?
Is there a faster way to get this resolved?
Thanks for any help/feedback!