I've seen the posts, but now I've heard it for myself.
AA completely botched a PNR, rebooked me on a different flight 'because of a cancellation' of the original. Original flight re-appeared in the system moments later (clearly some kind of glitch). No big deal. Just call in and have them fix it, right?
They weren't willing to move me back without charging (which makes no sense). I told her I just wanted to be moved back to the flight I was on, and the seat I was in (which was open). The agent finally said "All I hear you do is complain." I said "Excuse me?" and she said "All you f****g people do is call and complain"
Did she think I called to discuss the weather?
Turns out, th
