My app stopped syncing on 11th Feb. I tried doing all the troubleshooting as advised online;
- soft reset MMI
- log out and in on app
- delete and reinstall app
- log out and in on MMI
I logged out on the MMI and I can no longer log back in “can’t add profile at this time please try again later”.
So now I can’t login to my key user profile on the MMI and my app won’t update since 11th. It’s currently showing incorrect battery percentage which also makes it clunky to charge using Ohme (have had to unpair and charge by setting how much charge I want).
I have a Q6 etron late 2025 model.
Any help appreciated. Audi don’t seem to want to progress my tech support with any urgency….






