I just got an alert this morning on my Desjardins mobile app that there was an attempt to access my account from an unauthorized device (Mac OSX 10.something, I don't own any macs). I selected that it wasn't it and locked down the account.
This is extremely concerning to me for a list of reasons
- I use LastPass, so my Desjardins password is long and randomly generated
- They use secondary security questions, which I don't have saved anywhere
- I use my card # for login, which means my email addresses/usernames are not associated with the account
So I called them up, and the claim from the service agent is that the account was indeed accessed "successfully" except for being blocked b