r/Comcast_Xfinity

155K archived posts · Mar 2016 – Sep 2026

Comcast_Xfinity: Direct help from knowledgeable Comcast employees

r/Comcast_Xfinity

Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Please read all rules before posting/commenting. We are a customer service based sub. https://corporate.comcast.com/stories/meet-our-digital-care-team

Created Mar 20, 2016

58KMembers (last snapshot)

155KArchived posts

About our subreddit

Looking for some help? Welcome... and read this!

Welcome to the Xfinity Community!

Created and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services.

We ask that you please be respectful to others and mindful of our community's rules when participating:

Rule 1: Personally Identifiable Information (PII)
Rule 2: Ranting, Trolling, Profanity, etc.
Rule 3: Duplicate Content or Threadjacking
Rule 4: Be Comprehensive
Rule 5: Solicitation
Rule 6: Remember what Grandma would say
Rule 7: Remember the Human
Rule 8: If you see something, say something

^(For the best experience, we recommend viewing our subreddit in "New" Reddit. Some features may not work correctly in "Old" Reddit, although basic navigation should still function.)

Got a question or need some help?

About Our Team

Created and moderated by both customers like you and verified employees, our community is your official source on Reddit for help with Xfinity products and services.

Community Specialists will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response.

Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you require immediate assistance, please call 1-800-XFINITY (1-800-934-6489).

We are available 7-days a week, 365-days a year--yes, even Holidays.

Day	Hours of Operation (Eastern Time)
Sunday	6:00am - 12:00am
Monday	6:00am - 12:00am
Tuesday	6:00am - 12:00am
Wednesday	6:00am - 12:00am
Thursday	6:00am - 12:00am
Friday	6:00am - 12:00am
Saturday	6:00am - 12:00am

^(Updated 6/21/2023)

Outside of these times, our Xperts and other community members are likely to respond to your post.

Made with ❤ in Philadelphia

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