r/CustomerService

26K archived posts · Nov 2010 – Sep 2026

Customer Service - stories of good and bad service

r/CustomerService

For discussions on the topic of Customer Service

Created Nov 20, 2010

37KMembers (last snapshot)

26KArchived posts

If you have a positive customer service experience at a business, show them some love! Tell all of us about it and send some business their way. (It's Karma IRL!)

If you had a negative experience, do your part to warn the rest of us.

Remember: A happy customer will tell their friends, but an angry customer will stop people in the streets to tell their story.

Rules

This subreddit is intended for stories regarding your experience with customer service, whether in the industry or as a customer.
No blogspam.
No personal information. Businesses are fine, individuals are not. However, we still will not allow phone numbers, physical addresses, or email addresses to be posted, as we do not want to encourage harassment campaigns.
Keep comments civil. No namecalling, slapfighting, or bigotry.
Please do not attempt to sell or advertise your products or services here or solicit for others to use or review them. This includes advertising for your chatbots or ticketing systems, requesting users fill out surveys, or offering coupons or vouchers for products or services in exchange for feedback.

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