r/CustomerSuccess

14K archived posts · May 2014 – Sep 2026

Customer Success

r/CustomerSuccess

Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry.

Created Nov 19, 2013

26KMembers (last snapshot)

14KArchived posts

This subreddit is for anyone involved in the fields of Customer Success, Customer Support, Customer Experience, Product Management, etc.

Share your ideas, questions, best practices and insights.

Rules:

No self-promotion
If a post looks like it's an attempt to drive traffic to a link, it will be removed.
Follow reddiquette
Keep posts on topic
No Spam links to articles. Any post linking to an article must contain at least one comment summarizing the article and attempting to stat a discussion.
No individual posts about being new to Customer Success or looking for a job. Please use our weekly stickied thread to facilitate the discussion.

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