r/Freshservice

266 archived posts · Sep 2017 – Sep 2026

ITIL-Aligned Service Desk Software

r/Freshservice

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. This is an official community managed by Freshworks https://freshservice.com

Created Sep 22, 2017 · restricted

846Members (last snapshot)

266Archived posts

Why Freshservice
Top Features
- IT Service Desk
- ITSM
- IT Asset Management
- [IT Project Management] (https://freshservice.com/it-project-management-software)
- Reporting & Analytics
Resources
- Case Studies
- Whitepapers
- Webinar
- Presentation
- Customers
- Blogs
- ebooks
- Reports
- Videos
Vendor Details & Other Products
- freshworks.com (Vendor)
- Freshdesk (Customer Support Software)
- Freshsales (CRM)

What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Create A Free Freshservice Account

What kind of support can I get here?

Reddit is not an official support channel for Freshservice but we will be there to answer your queries here from time to time. For a proactive support to all your queries reach out to us on support@freshservice.com

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