Venting: My Security System’s Customer Support is Terrible

Just wanted to vent about the ​absolutely abysmal customer support I've been receiving from my security system company. I recently had a false alarm go off at 3 ​AM, and it took them nearly an hour to contact me. After finally getting through, the representative seemed fully disinterested and offered ⁣no real clarification for why it took so long.

It's incredibly ‍frustrating as the whole point ⁤of having a security system is to have peace of mind, knowing that if something happens, you'll get a quick response. But if ⁢thier customer support is this unreliable,‌ it defeats the ​entire purpose. I'm seriously considering switching to a different provider, but wanted to see if anyone else has had similar experiences? Is this just par for ⁢the course with home security,⁣ or are there companies out there that actually prioritize⁢ customer service⁢ after you've signed up? I'm hoping to hear some recommendations, or just commiserate with others who've gone through similar headaches.