Is MerinoTech.ca a legitimate company?

I ordered a few things from them 3 days ago, but beyond the usual order confirmation email, I haven’t heard anything.

My order seems to be stuck in the “Waiting for details” phase and emails to their customer service team have so far gone unanswered, so I’m not sure what to do.

They look legit, but I can’t be absolutely sure. My gut tells me something is off, but I can’t put my finger on why.

Has anyone had a similar experience? Are these guys a legitimate company?