Should people still go missing ?

I was watching a video the other day where a guy was seen on CCTV kidnapping a teenage girl. The footage was grainy and the it looks like the kidnapper is wearing a uniform with a name badgre but the name was not able to be made out. This became crucial to estabishing the man responsible and locating the girl. Thr part that rattled me was they said they sent the image to NASA i think who were able to pull it up and zoom in, they identified clearly the name on the shirt..I was frozen in shock. I couldnt understand it, is that even possible i thought then I thought we should have no missing people ever like zero persons. Has anyone heard of this? Here's the video I watched https://youtu.be/rKHLGDi2eDo?si=cP8mydIjaNvvnijA