Still getting the runaround regarding the defective scooter I received
I received a scooter on the 5th and it had crooked handle bars and a broken cheap plastic seat. I don’t want another cheap seat sent to me. I don’t have strength to lift the scooter to take it to a bike shop to repair the handle bar issues. And I don’t think after what I spent I should have to go hunt for the tool guessing the right size to fix the handle bars. I’ve been trying to resolve this issue and want to return it. It hasn’t been 14days yet but your rep said that I’d have to pay shipping and restock fee when you sent me the scooter in this condition! Your customer service is ignoring people with issues and giving me the run around!! I’m disabled and sick of this! I don’t want a new scooter or a new cheap poor quality seat sent. That makes me suspect poor quality with the rest of the scooter not mention your other customers complaints. I also don’t want to keep it and have to try to deal with your almost non existent customer service regarding a warranty! I WANT TO RETURN IT AND I WANT ALL MY MONEY BACK!! I should not have to pay for shipping or restocking on this item! YALL ARE A SCAM COMPANY!! Filling in small claims court!!!
Posted Sep 16, 2024, 8:28 PM UTC