"Upgrade" & Firmware

I just bought an unopened model from someone and the unit was likely from 2022 era. All setup fine but firmware reads PVT and has a message that it requires me to contact support to get updated.

Support says I need to pay $125 to get a new piece of hardware (new RPI module) I believe. I told them I already have multiple RPI units on hand and if they confirm the model I need and send me the image to load, I could get it squared away just fine. They said they wont send the image to me and basically forced to pay them more money to keep the unit supported...

Has anyone dealt with this? Could someone just share the newer image with me?