Windstream WiFi Outage: Day 3 Without Service

We’ve been experiencing a Windstream WiFi outage since Thursday afternoon, and there’s been no update from them. Hundreds of customers, including most of our apartment complex, are still without WiFi. Every time I contact them via phone or chat, they provide no official update and even said the issue would be resolved the same day it started.

I’m not sure if they work on weekends, but this is unacceptable. I’ve had to pay for extra hotspot data just to work from home. Meanwhile, Spectrum customers in the same complex have had no issues with their service.

As of Monday, it will be Day 4. Can anyone provide insight into when this might be fixed, or suggest any other actions we can take? This situation is incredibly frustrating.