Has anyone else lost a payment dispute on Kajabi payments?

I'm feeling kind of frustrated today. Just over a month ago I was alerted that a customer had filed a payment dispute. They spent over $400 USD on two courses, whipped through both products within a week, and then filed a dispute claiming fraud.

I have had a few payment disputes through PayPal in the past and have always won with proof that the customer used the product.

I sent what I felt was solid proof but after waiting all this time, I found out I lost.

It's the first time this has happened with Kajabi payments but I'm not sure what Kajabi does to protect sellers.

Just wondering if that has happened to anyone else. It's making me question whether it's worth it to keep using Kajabi payments.