Horrible first experience - refund?

So… I signed up for Marley spoon. The evening before it was due to be delivered (conveniently after hours for customer service), I got an email saying that due to a production error on their end, my box could not be delivered as scheduled and instead would be delivered on the following day.

I replied pretty quickly, about an hour afterwards, saying I would not be home and would not be able to accept delivery on that day and proposed another.

I then called them in the morning and was basically told to suck it up and there’s nothing they can do, it was already packed. She said she would see if she could get it cancelled and send me a follow up email, but of course that never happened.

Do I have any chance of getting a refund for this? Food will be completely spoiled by the time I get to it. Delivered at 8am and I won’t be home til midnight. I never chose that as my delivery day so I don’t see why their error is my responsibility

Pretty shocking experience tbh, I’ve paused subscription so I can still threaten to cancel.