NEW TO THE SUBJECT

HELLO ALL! I'm a newcomer to this subject, I've been working in the backoffice of the commercial department of an Internet Provider in my country, long story short, small company turns big suddenly and Churn rate is higher than a 10 story building. The directors are studying the possibility of creating a CS (focusing on customer's journey) and I'm being quoted to be the coordinator.
thing is, I don't know a lot about this stratedy, would you have any study recomendation? my degree is in international relations and my experience is in sales and customer service.

Thanks in advance for any recomendations.