Story of my warranty claim

I had my UH ring since december. Sadly in last month, the battery life was getting worse. I was thinking it was because of the last FW update. But it was getting worse each week and very fast, so i knew there is something wrong.

I contacted UH via in app chat and they gave me the basic „factory reset, pair again and charge it to 100 and once you are under 20%, contact us and we will run diagnostics“.

I did it and it was at 10% in 2,5 days. I got back to them, they said ring is faulty and they need to replace it. I have ultrahumanX, but they replaced it under warranty…Which is good.

Black is not being made anymore, so they told me to pick different color. I chose the matte grey.

See pics for comparison. Otherwise, the ring size is same, even tho it feels little lighter and inside is arranged little differently. Dont think its different version, but i assume they found better arrangement in small space availible.

The finishing of the ring, mainly the edges and resin inside is done a lot better tho.

So yes, when they ask for your email ID, give it to them, they can run diagnostics and see data of the ring itself.

But anyway, that was Monday. Week later, i have a new ring. If there was no national holiday in my country, it would be here on Friday. 5 freaking days from India to central EU. No fees or anything. DHL just wanted to fill online form to get some info (if im company, if the documents from UH are correct, etc)

So, pretty sweet. Considering my previous experience was with Oura and it took just over a month...

EDIT:

I also got confirmation from support, that my current ultrahumanX covers this ring too and that warranty on the new ring is new 1 year.