Story of my warranty claim... Perfect.

• I had my UH ring since december.
• Last month, the battery life was getting worse. I was thinking it was because of the last FW update
• It was getting worse each week and very fast, so i knew there is something wrong

I contacted UH via in app chat and they gave me the basic „factory reset, pair again and charge it to 100 and once you are under 20%, contact us and we will run diagnostics“.

I did it and it was at 10% in 2,5 days. I got back to them, they said ring is faulty and they need to replace it. I have ultrahumanX, but they replaced it under warranty…Which is good.

Black is not being made anymore, so they told me to pick different color. I chose the matte grey.

Otherwise, the ring size (inside and outside) is same, even tho it feels little lighter. But cant say for sure now. The finishing of the ring, mainly the edges and resin inside and its connectioun to outside is done a lot better.

All the comunication was on Monday. Week later, i have a new ring. If there was no national holiday on friday, it would be here in 5 freaking days from India to central EU. No fees or anything. DHL just wanted to fill online form to get some info (if im company or not, if the documents from UH are correct, etc)

When they ask for your email ID, give it to them, they can run diagnostics and see data of the ring itself. Long story short, pretty sweet. Considering my previous warranty claim experience was with Oura and it took over a month...

EDIT:

I also got confirmation from support, that my current ultrahumanX covers this ring too and that warranty on the new ring is new 1 year.