Missing parcel

My parcel was supposed to be delivered by J&T and today sinabi ng rider na nawawala sa warehouse yung parcel ko. It's either theft or negligence, but I know it wasn't his fault. Ni hindi pa nakakarating yung parcel sa kanya. However, sinabi nyang sya ang magbabayad nun if hindi talaga mahanap.

Is there anything else that I can do?