Is Truman's customer service email just an AI chat bot?

I have had a pretty terrible customer service experience with my last purchase, to the point that I will likely never buy another pair. I just sent another follow up email and got a response instantaneously, with a generic bot response that sounds like it is from ChatGPT or something. Based on my recent experience with Truman, I'm guessing I won't be hearing from a human again.

This company is a joke. They already don't have a phone number that you can call. Now it seems like there is no one there to reply to emails as well. I expect something like this from Comcast or AliExpress but not a smaller business that sells "premium" products