I ordered a refurbished MacBook and wanted to return it after setting the Mac up and signing into my iCloud and such. I did all the steps to return, like unlinking the device from my iCloud. However, when I tried to erase all the data on the device and bring it back to the “Hello” screen, I had problems. It said I must change the security boot something (I honestly don’t remember the name) setting, but to do that, I had to set a firmware password. On the website I bought it from, it said that I need to turn the firmware password off to return it. Ultimately, I was confused and asked customer support for help because I had also gotten stuck on the Recovery page and it wouldn’t let me go back to the regular computer. They said it was fine and that if I did all the other steps I could return it like it is. So I did, and they said that it’s still connected to my iCloud (which I proved it wasn’t), and they said the best thing would be for them to return it and me delete all the passwords and everything. 

It was returned to me and still on the Recovery page where I had to put in my iCloud password. I logged in and I think I pressed a reset button without reading fully into what it did. Now, my iCloud information isn’t showing up anywhere and the administrative name is “open.” It’s asking me to put in the password for “open” but obviously I don’t know what it is. 

I really need help with this as I’m a college student needing this refund or the ability to sell the computer. Any advice is appreciated!!


MacBook Recovery Help!!