Outage since Thursday

I’ve had no internet since Thursday (except for for about three or four hours today) and I’m getting tired of the runaround from customer service. Before I switch providers I just want to know why this is taking so long and how much longer I can expect. Some of us rely on our internet for work and this entire situation has been completely unacceptable. I get that things happen. But that’s why they need to communicate with us about what is happening and why