Phone rep stated that unlimited data with own equipment is NOT included in the new plans
Spent 30+ minutes on the phone trying to get on one of the new plans and was told that unlimited data was not included in the new plans with customer provided equipment. I was adamant that Xfinity reps in this subreddit have repeatedly stated the opposite, he went back and "checked with his manager" who stated that the new plan are eligible for unlimited data with customer owned equipment, but at a $30 additional charge. I pointed him to this subreddit and he said that he was going to escalate internally.
For what it's worth, the price I was quoted was slightly less than the publicly advertised price for the new plans. I specifically asked though if he was pricing me into a different plan and he stated that he was not.
Some consistency would be nice.
Posted Jul 4, 2025, 1:28 AM UTC