Internet is unusable due to constant dropping and need to restart gateway

Hi All,

I moved into my new apartment a couple of days ago, and it has an Xfinity gateway wired in. We signed up and joined on the 500mbps plan, but the service is effectively unusable.

The speed during the tests are 90-110mb about 20-30% of expected. As well as this, every 5 minutes or so, the internet drops out completely and requires me to restart the gateway. I’m not sure what’s causing this, or how to fix it.

Any advice/solutions would be appreciated.

Many Thanks.