Xfinity shut down my account…

Long story short, I woke up this morning to discover that my Xfinity account was deactivated. I eventually went to a store local to me where they discovered that when I had moved three months ago, despite me changing my address, that address changed never went through.

This ended up being because out of all of the units listed in their system my specific unit within my specific apartment complex was never put into their system. The only real resolution I got was now just to wait until some unknown entity decides to approve my current apartment.

I’ve already switched providers since this is quite frankly unacceptable. But, being a broke college student. This is absolutely going to hurt my wallet- is there anyway I can receive compensation for this as I’m unable to complete my work professionally and academically because of this, (I need to use a pretty substantial pc setup, that needs an internet connection, so going to a library isn’t an option.)

I’m already looking at paying twice the amount I typically would for my Internet bill, which I frankly don’t think is fair since I’ve been paying for Internet under false pretenses and the person who helped me today at the Xfinity store also agreed with that fact. Does anyone know of any contact I could use to find some sort of resolution or compensation to this issue?